Eighteen-year-old Kyle Caswell has been driving a bus in Swindon, England for the past six months. Recently, this teenager bus driver has been praised after he rescued a woman and her three children from her extremely violent ex-boyfriend.

Caswell was about to finish his round one evening when he saw an upset woman with her three children come running towards the bus.

 

“I was just about to finish my duty and I was up at the Asda waiting my time, and I see her coming over [with her] children, coming over quite quickly, but I thought, ‘oh, you know, she’s gonna miss her bus’, so I waited,” Caswell said.

Kyle waited for them and he let the woman and kids onto his bus. As completing the route, Kyle Caswell had a small conversation with the woman. He realized that they were trying to flee an “ex-boyfriend who was extremely violent”.

When it came time for him to bring the bus back to the station for the night, Kyle realized he’d be dropping them off in the same area where they got on.

“So, I got out of the cab and spoke to her for two minutes, just to try and get a picture of what happened,” said Kyle. “She told me her ex-boyfriend was in the area and he was trying to get to her and her children.”

 

Kyle decided to stay with them in such a dangerous situation. He called his supervisor and explained the seriousness of the situation, then he requested permission for using the bus to drive the family to a relative’s home.

“So, I rang my supervisor after that and basically said, ‘Look, I’ve got a lady and her three children here, they’re in danger because of a violent ex-boyfriend. Can I take her out of service to where she needs to go because I’m not going any further?'”

They granted permission, and he delivered the woman and her kids to a safe place.

Swindon Bus Company hailed him for his maturity and clarity in such a dangerous situation.

“We are all very proud of Kyle,” stated Paul Coyne, Operations Manager for Swindon’s Bus Company. “He acted with maturity and humility. At Swindon’s Bus Company, we know we have excellent drivers, but we also look for the ability to provide great customer service when we recruit new colleagues. Kyle is the epitome of that, and he is very worthy of the praise he has received.”

Later, Kyle’s employers gave him the Best in Town award.

Kyle-Caswell
Kyle’s receiving Best in Town award

“If I can keep people safe and make sure they aren’t in any danger, then that’s my job done, really,” he said.

Kyle said people should trust bus drivers to help them out. “To be honest, just tell the driver that you’re in danger, and they will try and help you as much as they can.”

“You shouldn’t be scared of them, I don’t think, because we do have a duty to our passengers to make sure they are safe so if you are in any danger, just say something, and we will try and help you as best as we can,” he said.

 

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